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Return to Crowds Policy

Following consultation with the relevant safety authorities, as well as the MKDSA and representatives from our Supporter Working Groups, the Club can confirm its Return to Crowds policy for the three upcoming home league fixtures in December as well as the Papa John’s Trophy tie with Norwich City Under-21s at Stadium MK.

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Limited number of spectators

Milton Keynes has been placed under Tier 2 restrictions, which allows a maximum of 2,000 spectators to be permitted to outdoor live sporting events at Stadium MK following the end of national restrictions.

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Allocation of tickets

LEAGUE MATCHES
MK Dons will be inviting applications for the following three home Sky Bet League One fixtures:

vs Burton Albion, Saturday 12 December
vs Peterborough United, Tuesday 15 December
vs Bristol Rovers, Saturday 26 December

As detailed in the Club’s compensation policy last month, tickets for these three fixtures will be distributed to Season Ticket holders only in a priority order. Season Ticket holders will be contacted to confirm which priority order they are in.

Please note, in the interests of safety, and to ensure Stadium MK remains a Covid secure environment, Season Ticket holders whose registered address is in an area under Tier 3 restrictions should not apply for these three fixtures, as Government guidance does not recommend travel from a Tier 3 area.

Priority Order:
Priority 1
- Season Ticket holders that selected Option 1 prior to the 21 November deadline

Please note that the number of Season Ticket holders who have selected Option 1 exceeds 2,000, so a ballot may need to be held.

Priority 2
- Season Ticket holders that selected Option 1 after the 21 November deadline
- Season Ticket holders that selected Option 2 or 3

Priority 3
All other Season Ticket holders and Members.

Corporate Season Ticket holders – those in clubGold, clubBlack and clubPlatinum - will be contacted individually with regards to their Priority order. The process to be applied for allocation of tickets will be similar to that of for all other Season Ticket holders.

Those supporters who selected Option 1 can apply for which matches they wish to attend from 5pm on Monday 30 November. You will be sent an email with details in how to apply, while application can also be made online using your online ticket account. The deadline for applications is 5pm on Friday 4 December.

In the unlikely event that there are tickets remaining after the Priority 1 application process, supporters in Priority 2 (Options 2 and 3 in the ground and clubRed) will have the opportunity to apply for tickets, followed by those in Priority 3 after that.

In the event, however, that any fixture is oversubscribed, then a ballot will take place. Anyone applying for three fixtures will be guaranteed at least two games; anyone applying for two fixtures will be guaranteed at least one fixture; and anyone applying for one fixture will be guaranteed that game. Anyone unsuccessful will join a waiting list in the event tickets become available prior to the game.

In the interest of fairness and equality, Season Ticket holders with a disability and Season Ticket holders in clubGold, clubBlack and clubPlatinum will be balloted tickets in the same proportion to the number of ground and clubRed season Ticket holders entered into the ballot.

Season Ticket holders who apply will be advised, on Monday 7 December, for which games their applications have been successful.

Season Ticket holders will then be provided with paper tickets for the upcoming fixtures and will not use their Season Ticket cards. The Club will allocate every Season Ticket holder with a seat. Season Ticket holders will not be able to select a seat.

Tickets will need to be collected from the Box Office in person. In exceptional circumstances, due to mobility or travel distance issues, tickets will be posted.

Tickets will be issued on the basis they are non-transferrable. Be prepared to show photographic ID on entry.

PAPA JOHN’S TROPHY
MK Dons will be inviting applications for the following Papa John's Trophy fixture:

vs Norwich City, Tuesday 8 December

Papa John’s Trophy fixtures are not included in ground or clubRed Season Ticket packages and therefore tickets will need to be purchased for this match. Tickets will be priced at £5 adults and £1 under-18s.

Those Season Ticket holders in clubGold, clubBlack and clubPlatinum, who have automatic entry to cup fixtures included in their package, and have not asked for a refund, will be guaranteed a ticket but would need to apply by contacting the Commercial Team or the Box Office.

Similarly to the league matches, tickets will be distributed to Season Ticket holders first in a priority order. The priority order is detailed above.

Season Ticket holders in Priority 1 can purchase tickets from 5pm on Monday 30 November and have priority up until 5pm on Wednesday 2 December. These will be issused on a first-come-first-served basis.

If tickets remain, then those in Priority 2 will be invited to purchase tickets up until 5pm on Thursday 3 December. Again, these will be issused on a first-come-first-served basis.

If there are still remaining tickets after this time, they will be put on sale to other Season Ticket holders and Club Dons members up until 5pm on Saturday 5 December.

Any remaining tickets after that will be available for purchase to those supporters living in the Milton Keynes borough up until 5pm on Monday 7 December.

No tickets will be available to purchase on the day of the fixture.

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Inside Stadium MK

All successful applicants for the Sky Bet League games, and those who have purchased tickets for the Papa John’s Trophy tie with Norwich City Under-21s, will be contacted by email and provided with guidance on what is expected from them when they attend the fixtures at Stadium MK. Season Ticket holders aged 70 and over will be sent a letter and wheelchair Season Ticket holders will be personally contacted.

Supporters will have their names printed on the tickets and everyone will be asked to bring photo ID to provide proof of identity on arrival at Stadium MK.

To accommodate supporters in a Covid secure manner for these four fixtures, tickets will be allocated in the East Stand, extending to the east side of the Cowshed and North Stand.
Those in hospitality enjoying a meal will be seated on the Directors’ Balcony in the West Stand. Season Ticket holders will be pre allocated a new seat for the fixtures they are attending and will not be allocated their Season Ticket seat.

There will be no clubRed offer of complimentary half-time drinks for clubRed Season Ticket holders. The opening of concession food and drink bars is still to be determined. No alcohol will be served in the concourse bars and regrettably, we are still unable to open the Supporters Bar by Gate 5.

Supporters will be asked to read through a Code of Conduct before visiting Stadium MK. This will be issued with your ticket and will include further information on behaviour inside the ground. Included in there will be confirmation that masks should be worn at all times.

MK DONS WILL REVIEW AND PUBLISH NEW GUIDANCE AHEAD OF THE JANUARY FIXTURES. THE ABOVE POLICY IS SUBJECT TO GOVERNMENT AND EFL RULES AND RESTRICTIONS.

ANY SUPPORTER WHO TESTS POSITIVE FOR COVID-19; WHO IS SELF-ISOLATING AS PER GOVERNMENT GUIDELINES; OR WHO DEVELOPS CORONAVIRUS SYMPTOMS MUST NOT ATTEND ANY FIXTURE.

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FAQs

What happens if a Season Ticket holder has not yet selected their chosen option?
There are still a number of supporters yet to confirm their option but missed the 21 November deadline. In this case, they can still choose any of the five options, but the first priority on tickets within in Option 1 will now default to Priority 2 so as not to penalise those in the ballot who confirmed their options before the deadline.

Who can I sit with indoors?
Whilst we are in Tier 2, you will only be able to sit with members of your own household or support bubble while indoors.

Who can I sit with outdoors?
To ensure social distancing rules are adhered to inside Stadium MK, the Club will allocate every Season Ticket holder with a seat. You will only be permitted to sit next to members of your household or support bubble. Where possible, we have allocated Season Ticket holders in the same vicinity as those in their ‘social bubbles’, as confirmed to the Club earlier this season, with social distancing of 1m-plus maintained. Please note, we cannot take further requests for social bubbles at this time.

I am trying to apply for tickets for family members but they aren't appearing in my account - why is this?
As per government guidelines, you should socially distance from anyone not in household. Therefore, online, you will only be able to apply for tickets for family members in your ownhousehold. If you wish to apply for tickets for family members outside your household, please call the box office or log in to their individual online accounts.

Can I sit in my usual Season Ticket seat?
No. The Club will allocate each Season Ticket holder a seat for the matches they attend. To accommodate supporters in a Covid secure manner, tickets will be allocated in the East Stand, extending to the east side of the Cowshed and North Stand. Season Ticket holders will be pre allocated a new seat for the fixtures they are attending and will not be allocated their Season Ticket seat. Season Ticket holders will be provided with paper tickets for the upcoming fixtures and will not use their Season Ticket cards.

Do I have to wear a mask?
Yes, masks will need to be worn at all times while inside Stadium MK, except for those supporters who are medically exempt. We understand your desire to be vocal in support of the team, with chants and words of encouragement, and therefore to mitigate the transmission risks that come with shouting and singing, we will require you to wear masks at all times.

Will iFollow continue for Season Ticket holders unable to attend the game?
We are still awaiting confirmation from the EFL but it is anticipated that iFollow will continue for the foreseeable future and so Season Ticket holders unable to attend the fixture will continue to receive a complimentary stream of each home league game.

Can we offer meals to Season Ticket holders in hospitality areas?
We do have the ability to offer meals to season Ticket holders in clubGold and clubPlatinum but under Tier 2 restrictions only those in the same household or support bubble may dine on the same table together. The Commercial Team will be in contact will be in contact with all relevant Season Ticket holders in due course.

Can I park at Stadium MK?
Supporters are encouraged to travel to Stadium MK by car, bike or walking. If possible, please do not use public transport. Parking at Stadium MK can be pre-booked. Further details to follow.

I paid for a Seasonal Car Parking pass and chose for this not to be refunded – will this be valid for the upcoming matches?
Yes. Supporters who have paid for a seasonal pass and chose for this not to be refunded, as well as those who are blue badge holders, will receive an individual printed pass for each fixture.

I live in an area under Tier 3 restrictions - can I still apply to attend a fixture at Stadium MK?
Government guidance for people living in Tier 3 is to “avoid travelling outside your area, other than necessary such as for work or education”. It is with regret that we strongly advise against anyone living in a Tier 3 area from attending a fixture at Stadium MK during this time and we reserve the right to refuse admission to anyone suspected of travelling from a Tier 3 area to Stadium MK.