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2019/20 compensation policy – Season Ticket holders, casual ticket sales, mascot packages

Compensation policy detailed in full following EFL’s announcement…

10 June 2020

Following Tuesday's announcement that the 2019/20 Sky Bet League One season will be curtailed, MK Dons can confirm the compensation policy for Season Ticket holders as well as those who have purchased individual tickets or mascot packages.

Sky Bet League One clubs have voted to curtail the current campaign due to the Coronavirus pandemic, meaning the outstanding matches won’t be played and the table will be decided on a points-per-game basis.

MK Dons had nine fixtures remaining in the 2019/20 season, including four which were due to take place at Stadium MK. This will, of course, affect Season Ticket holders as well as those who have purchased individual home/away tickets and mascot packages.

The Club feels strongly that NO supporter should be left out of pocket and therefore the right to a refund on those missed games is indisputable.

Each Season Ticket holder will be able to find their refund entitlement in their online ticket account along with a range of different options that have been made available to help reduce the financial impact on the Football Club and allow MK Dons to move forward through this crisis with strength and optimism.

These options are available to view below along with the options available to those who have purchased individual match tickets and/or mascot packages.

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SEASON TICKET HOLDER OPTIONS

Family Area, Cowshed, Standard Corner, East Wing, East Centre, MK1
Adults
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt, plus the remaining balance of refund over £38 (Season Ticket price for a replica shirt) donated to the Academy
Option D – Claim a full refund

Seniors
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt, plus the remaining balance of refund over £38 (Season Ticket price for a replica shirt) donated to the Academy
Option D – Claim a full refund

Under-25s
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt
Option D – Claim a full refund

Under-18s
Option A – Leave money with the Club as an Academy donation
Option B – Receive one pair of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive a 50% off voucher to use against an official 2020/21 replica black shirt
Option D – Claim a full refund

Under-12s
Option A – Leave money with the Club as an Academy donation
Option B – Receive one pair of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive a 50% off voucher to use against an official 2020/21 replica black shirt
Option D – Claim a full refund

Terrific Ten/Super Six
Option A – Leave money with the Club as an Academy donation
Option B – Receive one pair of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive a 50% off voucher to use against an official 2020/21 replica black shirt
Option D – Claim a full refund

clubRed
Adults
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt, plus the remaining balance of refund over £38 (Season Ticket price for a replica shirt) donated to the Academy
Option D – Claim a full refund

Seniors
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt, plus the remaining balance of refund over £38 (Season Ticket price for a replica shirt) donated to the Academy
Option D – Claim a full refund

Under-25s
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt, plus the remaining balance of refund over £38 (Season Ticket price for a replica shirt) donated to the Academy
Option D – Claim a full refund

Under-18s
Option A – Leave money with the Club as an Academy donation
Option B – Receive four pairs of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive an official 2020/21 replica black shirt
Option D – Claim a full refund

Under-12s
Option A – Leave money with the Club as an Academy donation
Option B – Receive one pair of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive a 50% off voucher to use against an official 2020/21 replica black shirt
Option D – Claim a full refund

Terrific Ten/Super Six
Option A – Leave money with the Club as an Academy donation
Option B – Receive one pair of matchday tickets for home EFL games in the 2020/21 season
Option C – Receive a 50% off voucher to use against an official 2020/21 replica black shirt
Option D – Claim a full refund

clubGold, clubPlatinum, clubBlack
The Club will directly contact clubGoldclubPlatinum and clubBlack Season Ticket holders to discuss their options.

How to select option
Each Season Ticket holder will be able to find their refund entitlement in their online ticket account. This will also be where you can select your preferred option.

To access your online ticket account from 1pm on Wednesday:

  • Click HERE to visit the Online Ticket service
  • Under the Login section, enter your customer number and password – your customer number will be the eight-digit number on your Season Ticket card.
  • If you have not used the online ticket service before your password will be your postcode in upper case with no space (e.g. MK11ST).
  • If you have forgotten your password, click Forgot Your Password? and fill in the details as prompted. You will then receive a link to reset your password.
  • Once you have logged in, follow the link to view your personal preference options.
  • For further assistance, email boxoffice@mkdons.com.

Alternatively, Season Ticket holders can email boxoffice@mkdons.com and declare their preferred option.

Official 2020/21 replica black shirt option
If you wish to select the official 2020/21 replica black shirt option then this would need to be done by 5pm on Friday 3 July 2020.

015_FREE_BLACKSHIRT_ST_PAGE_V2.jpg

You will need select your chosen size when selecting it as an option online, by email or over the phone.

The Club will announce details of when your shirt can be collected, which we anticipate will be available to you in August. If you wish to have it posted to you, for a delivery cost of £4, this can be selected online when choosing your options.

Full refund option
Due to the Coronavirus pandemic, please note refunds may take longer than usual to be processed.

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INDIVIDUAL / CASUAL MATCH TICKETS

Oxford United (A)
Supporters are entitled to a full refund on their Oxford United away match tickets.

If any supporter would prefer to use their refund entitlement against away tickets in future, then the Club will provide this opportunity but would like to stress that there is no certainty that guidance from the government or EFL will permit away travel at the start of next season.

Supporters who purchased official away travel for the Oxford United fixture are also entitled to a full refund on their coach tickets.

Again, if any supporter would prefer to use their refund entitlement against away travel in future, then the Club will provide this opportunity but would like to stress that there is no certainty that guidance from the government or EFL will permit away travel at the start of next season.

You can find your refund entitlement in your online ticket account. This is also where you can select your preferred option.

To access your online ticket account:

  • Click HERE to visit the Online Ticket service
  • Under the Login section, enter your customer number and password – your customer number can either be the eight-digit number on your Season Ticket card or home match ticket, or the order confirmation number (number starting with 101 or 15) that you received.
  • If you have not used the online ticket service before your password will be your postcode in upper case with no space (e.g. MK11ST).
  • If you have forgotten your password, click Forgot Your Password? and fill in the details as prompted. You will then receive a link to reset your password.
  • Once you have logged in, follow the link to view your personal preference options.
  • For further assistance, email boxoffice@mkdons.com.

Alternatively, you can email boxoffice@mkdons.com and declare your preferred option.

Gillingham (H), Fleetwood Town (H), Accrington Stanley (H), Blackpool (H)
Supporters are entitled to a full refund on their home match tickets purchased for the above fixtures.

If any supporter would prefer to use their refund entitlement against home match tickets for the 2020/21 season, then the Club will provide this opportunity.

You can find your refund entitlement in your online ticket account. This is also where you can select your preferred option.

To access your online ticket account:

  • Click HERE to visit the Online Ticket service
  • Under the Login section, enter your customer number and password – your customer number can either be the eight-digit number on your Season Ticket card or home match ticket, or the order confirmation number (number starting with 101 or 15) that you received.
  • If you have not used the online ticket service before your password will be your postcode in upper case with no space (e.g. MK11ST).
  • If you have forgotten your password, click Forgot Your Password? and fill in the details as prompted. You will then receive a link to reset your password.
  • Once you have logged in, follow the link to view your personal preference options.
  • For further assistance, email boxoffice@mkdons.com.

Alternatively, you can email boxoffice@mkdons.com and declare your preferred option.

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MASCOT PACKAGES

Those who have purchased mascot packages for any of the fixtures which have been affected by the curtailment of the 2019/20 season are entitled to a full refund. To claim a full refund, please email boxoffice@mkdons.com.

If you would prefer to use the refund entitlement as a credit to use for fixtures in the 2020/21 season, then the Club will provide this opportunity. To inform the Box Office of this choice, please email boxoffice@mkdons.com.


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