MK Dons will be looking to achieve their 11th-straight EFL Family Excellence award this season as junior Season Ticket sales continue to rise at Stadium MK, just as they are across the EFL.
New figures show that junior season ticket sales have increased by 37% over the past 10 years with 20% of all EFL club match attendees now under 16 years old. At Stadium MK, 31.2% of Season Ticket holders are under-18.
Such an increase is testament to the efforts and evolving attitudes of clubs to attract new fans to their grounds with improved matchday experiences for all ages. These efforts are once again set to be recognised by the EFL’s Family Excellence Awards – an initiative rewarding clubs that deliver an outstanding experience for families.
Celebrating its 10th Anniversary this season, the Awards ensure each club receives two ‘mystery’ visits from families each season, who describe and score their experiences across six areas including first impressions; stadium vicinity; refreshments and everything that happens inside the stadium, as well as indicating overall ratings on friendliness and intention to recommend.
Reports are collated, assessed and winning clubs revealed at the end of the season, with best practice then highlighted and shared across the leagues. The feedback is then used by clubs to improve the family experience they can offer.
Having stood on the terraces at Bramall Lane as a young Sheffield United fan, former Preston and Bolton striker Kevin Davies is a keen supporter of the Family Excellence Awards initiative: “It’s incredibly important that our clubs continue to attract and retain families and younger supporters in the modern era. We want our clubs to be family friendly, to be welcoming, exciting and entertaining places to go, so that ultimately attendances continue to increase across the leagues.”
The early indications this season are that clubs are increasingly turning to new technology to help recognise and welcome first time family attendees. The use of big screens (for dancing and waving games), gaming consoles, and other technology, is also helping to provide interaction between clubs and young fans.
Across the vast majority of clubs the family experience in 2016 is almost unrecognisable to that which was on offer in 2007 with the majority of EFL clubs now offering specific family fun zones, access to games consoles, children’s entertainers, concourse entertainment, innovative locally sourced refreshments, first time family/fan guides, family helpers, along with ‘magic moments’ with club mascots, players and enthusiastic family-friendly staff.
Kevin Davies added: “As a Sheffield United supporter as a young boy went to the matches with my dad and then with my friends. It’s a totally different experience for younger fans visiting the club now. There are different reasons why fans go to watch games but for families, clubs must ensure that they capture their imagination, make it easy for them to attend, and feel part of the club.
“This is where the Family Excellence Awards shines, as it helps clubs to use real feedback from families to improve the experience they offer. There’s no doubt that some of the great ideas implemented at Bramall Lane have come about because there is demand from families to be looked after and entertained. The club realise that they can’t control the 90 minutes so it’s about being the best you can off the pitch.”
As part of the 10th Anniversary celebrations the EFL will be showcasing ten of the best examples of family engagement and innovation across a decade of Family Excellence Awards.
To see how your club has fared in the Family Excellence Awards in recent years, click here!